Privacy Policy
Last updated: 12 October 2026
This policy explains how Brunos handles personal information when you visit brunoscoffee.co.uk or contact us through the website or by email.
Contact us
For questions about privacy or to make a request concerning your personal information, contact:
Brunos
Leominster Bus Station
Westbury Street, Leominster
HR6 8NT
Email: hello@brunoscoffee.co.uk
Information you provide
If you contact us, we may receive your name, email address and any information you include in your message.
We use this information to answer enquiries, handle feedback or complaints and keep relevant correspondence.
You choose what to share. However, we may be unable to respond properly if you do not provide the information needed to deal with your enquiry. Please avoid sending sensitive personal information unless it is necessary.
Information from website visits
Our website hosting and security services may record technical information such as your IP address, browser type, pages requested and the date and time of your visit.
This information helps deliver the website, diagnose problems and protect it against misuse.
Our website uses WordPress. Where you use features such as signing in, WordPress may process information needed to provide those features.
Our reasons for using information
For ordinary enquiries and website security, we rely on our legitimate interests in communicating with customers and operating a reliable, secure website.
Where an enquiry concerns entering into or carrying out a contract with you, we may process the information necessary for that purpose.
We may also retain or disclose information where necessary to comply with a legal obligation.
Where we rely on consent for a particular activity, you can withdraw that consent. Withdrawal does not affect the lawfulness of processing that happened beforehand.
Google Maps
We include a Google Map to help you find the shop.
When the map loads, your browser connects to Google. Google may receive information including your IP address, browser and device details, and information about your interaction with the map.
Google handles information under its own policies. You can read more in Google’s Privacy Policy.
Our address is also displayed as ordinary text, so you do not need to use the map to find our location.
Cookies
Cookies and similar technologies may be used by WordPress and embedded services.
Please read our Cookie Policy for more information about these technologies and your choices.
Social media and external links
Our website links to Facebook, Instagram and other external services. If you follow these links, those services handle information under their own privacy policies.
If you contact us through social media, we use the information you provide to respond to your message. The platform also processes information under its own policies.
Who may receive information
Our website hosting, technical support and email service providers may process information to help us operate the website and respond to enquiries.
Information may also be shared with professional advisers or authorities where necessary to meet legal obligations or establish, exercise or defend legal claims.
Embedded services such as Google Maps receive information directly when your browser connects to them.
How long we keep information
We retain enquiry correspondence for as long as reasonably necessary to answer your message, deal with follow up questions and resolve any related complaint or dispute.
Where records must be retained for legal purposes, those requirements also determine how long we keep them.
Technical records are retained according to their security purpose and the applicable service provider settings. Information should be deleted or anonymised when it is no longer needed.
Your rights
Depending on the circumstances, you may have the right to access your personal information, correct inaccurate information, request deletion, restrict its use or receive certain information in a portable format.
You have the right to object to processing based on legitimate interests, including the activities described above.
Where processing relies on consent, you may withdraw it.
To exercise your rights, email hello@brunoscoffee.co.uk. We may need to confirm your identity before responding. Some rights are subject to conditions or legal exceptions.
Complaints
Please contact us if you have concerns about how your information has been handled.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy when our website or information handling practices change. The date at the top shows when it was last updated.